This policy explains how Chill Che collects and uses information received through chillche.com and related business enquiries.
1. Information we collect
When you submit an enquiry, contact us, or request a quotation, we may collect your name, company, email address, telephone or WhatsApp number, country, project requirements, material and quantity details, requested delivery date, and files such as drawings or specifications.
We also use Google Analytics to collect limited technical and usage information, such as pages visited, approximate location, device and browser type, traffic source, downloads and selected website interactions.
2. How we use information
We use information to review and respond to enquiries, prepare quotations, evaluate manufacturability, coordinate sourcing and quality requirements, communicate about potential or confirmed orders, improve our website and services, maintain security, and meet applicable legal or record-keeping obligations.
3. Drawings and technical information
Technical files are treated as business-confidential information. Where reasonably necessary to evaluate or fulfil a requirement, relevant information may be shared with selected manufacturing, testing, inspection, logistics or professional service partners. We limit such sharing to the intended business purpose.
4. Service providers
Our website uses third-party providers to operate specific functions, including GitHub Pages for website hosting, FormSubmit for RFQ form delivery, and Google Analytics for website measurement. These providers may process information according to their respective terms and privacy practices.
5. Cookies and analytics
Google Analytics may use cookies or similar technologies to help us understand website usage. You can restrict cookies through your browser settings or use Google's Analytics opt-out tools. We do not sell personal information.
6. Retention and security
We retain information only for as long as reasonably required for the enquiry, business relationship, legitimate record-keeping, dispute resolution or legal obligations. We use reasonable administrative and technical measures to protect information, but no internet transmission or storage system can be guaranteed to be completely secure.
7. International processing
Because we use global service providers and support international enquiries, information may be processed or stored outside your country. We take reasonable steps to use information consistently with this policy and applicable requirements.
8. Your choices and requests
You may ask us to access, correct or delete personal information you have provided, subject to applicable law and legitimate business or legal retention needs. You may also ask us to stop non-essential communications.
9. Policy updates
We may update this policy as our website, services or legal requirements change. The latest version will be posted on this page with its revision date.
10. Contact
For privacy questions or requests, contact:
Chill Che
Ahmedabad, Gujarat, India
info@chillche.com